mea888 Privacy Policy

1. Introduction

1.1 mea888 takes the privacy of its players seriously. This Policy has been prepared in accordance with applicable data protection principles and the requirements of mea888's international gaming regulatory authority licensing obligations. Where mea888 operates under obligations analogous to the Personal Data Protection Act 2010 (PDPA) of Malaysia, those principles are reflected in this Policy.

1.2 The mea888 platform is operated for the benefit of adults aged 21 years and over. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

1.3 This Policy applies to all personal data collected through mea888.app, including data submitted during registration, account management, payment processing, customer support interactions, and general use of the platform.

2. Data We Collect

2.1 Registration Data. When you create a mea888 account, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. This data is necessary to create and maintain your account and is mandatory for registration.

2.2 Identity Verification (KYC) Data. To comply with our licensing obligations and anti-money laundering (AML) requirements, mea888 may require you to submit copies of government-issued identity documents (such as a Malaysian MyKad, passport, or driving licence) and proof of address documents. This data is used solely for identity verification and compliance purposes.

2.3 Financial Data. We collect details of your deposit and withdrawal transactions, including payment method identifiers (such as the last four digits of a card or the account reference for an e-wallet), transaction amounts in MYR, and transaction timestamps. Full financial account credentials (full card numbers, banking passwords) are not collected or stored by mea888 — these are handled directly by our payment processing partners.

2.4 Gameplay and Betting Data. mea888 records all gameplay activity on your account, including bets placed, games played, outcomes, and session durations. This data is used for account management, bonus administration, responsible gaming monitoring, and dispute resolution.

2.5 Technical and Device Data. When you access mea888.app, our servers automatically collect certain technical information including your IP address, browser type and version, operating system, device type, and referring URL. This data is used for platform security, fraud detection, and analytics purposes.

2.6 Communications Data. When you contact mea888 support via live chat, email, or any other channel, we retain records of those communications for quality assurance and dispute resolution purposes.

3. How We Use Your Data

3.1 mea888 uses personal data collected from players for the following purposes:

Purpose	Data Used
Account creation and management	Registration data, contact details
Identity verification and KYC compliance	KYC documents, registration data
Payment processing and fraud prevention	Financial data, technical data, KYC data
Game and betting platform operation	Gameplay data, account data
Bonus and promotion administration	Gameplay data, account data
Responsible gaming monitoring and intervention	Gameplay data, account activity
Customer support	Communications data, account data
Marketing and promotional communications (with consent)	Contact details, gameplay preferences
Platform security and fraud detection	Technical data, IP data, account activity
Regulatory compliance and AML obligations	All categories as required

4. Legal Basis for Processing

4.1 mea888 processes personal data on the following legal bases:

• Contractual necessity: Processing necessary to provide the Services under the mea888 Terms & Conditions, including account management, payment processing, and gameplay.
• Legal obligation: Processing required to comply with KYC/AML regulatory obligations under our licensing requirements.
• Legitimate interests: Processing necessary for mea888's legitimate interests in operating a secure, fair, and commercially viable platform — including fraud prevention, security monitoring, and analytics — where those interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications, where you have explicitly opted in. You may withdraw consent at any time.

5. Data Sharing and Disclosure

5.1 mea888 does not sell personal data to third parties. We share data only in the following circumstances:

5.2 Payment Processors. Transaction data is shared with our payment processing partners (including e-wallet operators such as Touch 'n Go eWallet, Boost, and GrabPay, and banking FPX infrastructure) to the extent necessary to process deposits and withdrawals.

5.3 Game Software Providers. Where you play games provided by third-party software suppliers, necessary session and gameplay data may be shared with those providers for game operation and technical purposes.

5.4 Regulatory and Law Enforcement Authorities. mea888 will disclose personal data to licensing authorities, financial intelligence units, or law enforcement agencies where required to do so by law, court order, or our licensing obligations. We will not notify you of such disclosures where prohibited from doing so by law.

5.5 Service Providers. mea888 uses third-party service providers for functions including cloud hosting, email delivery, customer support platform operation, and identity verification services. These providers are contractually bound to process personal data only on our instructions and to maintain appropriate security standards.

5.6 Business Transfers. In the event of a merger, acquisition, or sale of all or part of mea888's business, player data may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection obligations.

6. Data Retention

6.1 mea888 retains personal data for as long as your account remains active and for a period thereafter as required by our licensing obligations and applicable law. The following general retention periods apply:

• Account and KYC data: Retained for a minimum of 5 years following account closure, in compliance with AML regulatory requirements.
• Transaction records: Retained for a minimum of 5 years following the date of the transaction.
• Customer support communications: Retained for 3 years following the resolution of the relevant issue.
• Marketing consent records: Retained until consent is withdrawn and for 1 year thereafter.
• Technical and device logs: Retained for 12 months for security and fraud investigation purposes.

6.2 At the end of applicable retention periods, personal data is securely deleted or anonymised in accordance with mea888's data disposal procedures.

7. Security Measures

7.1 mea888 implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between player devices and mea888 servers
• Encryption of sensitive data at rest, including identity documents and financial data
• Role-based access controls limiting access to personal data to authorised personnel with a business need
• Regular security assessments and penetration testing of the mea888 platform
• Multi-factor authentication requirements for staff access to systems holding player data
• Monitoring and logging of access to personal data systems

7.2 Notwithstanding these measures, no internet transmission or digital storage system is completely secure. mea888 cannot guarantee absolute security of data transmitted over the internet. Players are advised to use strong, unique passwords for their mea888 accounts and to enable two-factor authentication where available.

8. Cookies and Tracking Technologies

8.1 mea888 uses cookies and similar tracking technologies on mea888.app for the following purposes:

• Strictly necessary cookies: Required for the platform to function, including maintaining your login session and cart/account state. These cannot be disabled.
• Functional cookies: Remember your preferences such as language and display settings to improve your experience on repeat visits.
• Analytics cookies: Aggregate, anonymised data about how visitors use mea888.app, used to improve platform functionality and content. mea888 uses privacy-respecting analytics configurations that do not share data with advertising networks.

8.2 You may control cookie settings via your browser's privacy settings. Disabling functional or analytics cookies will not prevent you from using the mea888 platform, though some features may behave differently. Disabling strictly necessary cookies will prevent login and account access.

9. Your Data Rights

9.1 Subject to applicable law and our compliance obligations, you have the following rights in relation to personal data held by mea888:

• Right of access: You may request a copy of the personal data mea888 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that data subject to AML/KYC retention requirements cannot be deleted before the end of the applicable retention period.
• Right to restrict processing: In certain circumstances, you may request that mea888 limits how it uses your data while a dispute is resolved.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

9.2 To exercise any of the above rights, contact mea888 support at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days of receiving a verified request.

10. Children's Privacy

10.1 mea888 is strictly an adult platform requiring users to be aged 21 years or over. We do not knowingly collect personal data from individuals under 21 years of age. If you are a parent or guardian and believe that a minor has submitted personal data to mea888 without authorisation, please contact us immediately at [email protected] and we will take prompt action to investigate and delete the relevant data.

11. Cross-Border Data Transfers

11.1 mea888's platform infrastructure may involve the transfer of personal data to servers and service providers located in jurisdictions outside Malaysia. Where such transfers occur, mea888 ensures that appropriate safeguards are in place, including contractual data protection obligations on receiving parties equivalent to those set out in this Policy.

12. Changes to This Privacy Policy

12.1 mea888 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or applicable law. Material changes will be communicated to registered account holders via email or in-platform notification at least 7 days before the revised Policy takes effect. The "Last updated" date at the top of this page indicates when the Policy was most recently revised. Continued use of the mea888 platform following the effective date of any revision constitutes your acceptance of the updated Policy.

13. Contact Us

13.1 For any questions, concerns, or requests relating to this Privacy Policy or mea888's data handling practices, please contact us:

Email: [email protected]
Live chat: Available 24/7 on mea888.app

Please include "Privacy Policy Enquiry" in your subject line to ensure your message is directed to the correct team. We aim to respond to all privacy-related enquiries within 5 business days.